Broken Havaianas

Good day

I am very unhappy after having to drive out petrol to a store where a gift was purchased for myself a pair of Havaianas and after receiving it after Christmas noticed there was a slight tear to the strap I immediately did not wear it then got a chance to come to the store where it was purchased. In the unfortunate event the person who bought the Slippers does not have the receipt does not know what he done with it and it was a gift and who would think that you would buy a faulty product for such a Good brand.

Upon visiting the store I am utterly disgusted by the service received from the employees I came in firstly they were having there own chats I had to go and ask for assistance. Which is very unprofessional. Then spoke to the lady explained to her it was a gift and that I had no receipt. When u buy a gift I told her do you give the receipt with the Gift because I never heard of that. Secondly what made it worse is there was not even a Mananger on site how does this business operate that he had to be phoned. For assistance every shop in Canal Walk had a manager on Site or if not they would have a second in Command which this store clearly did not have.

Which brings it down to left the store got the head office information from them and they were not even empathetic towards the situation Made me feel as if I was doing something wrong. I am now sitting wight Broken Havaianas. Which can't be worn for such a well known Brand.

Pathetic service Policy does not make sense in terms of getting a gift and u the receiver of the gift have to have proof of purchase. I even told her I know the date it was bought and told her she can even check the Cameras in the shop for that date and she was not helpful me trying to help her for assistance. And she trying to shrug me off.

Unhappy. Not leaving this will escalate this as far as I Can.