Bad customer service...Havianna

I bought pair of flip flops Frozen in Waterfront store come the 3rd of March flip flops broke the tong in front. I took them to Century for exchange they refuse to exchange due to quality, but the pair only 3mn

I within policy for exchange. Their policy state they can exchange within 6mnths with till I left the pair at the store because I couldn't understand them because they not following policy they me about quality. 1. Child was wearing the pair she is addicted to havianna 2.im returning the pair because of the tong broke 3. I ask them if they can at least replace the tong broke I don't I will take the pair they refuse I left the store on the day promised to get a call from management till today I'm still waiting for the call.Havianna follow your policy don't make excuses about quality. Yesterday the 17th Nov I went the to tell them that I'm still waiting for the call, spoke to lady supervisor who was not there in Marc guess what happened Worker recognised me from previous visit in March, I have worked for customer service before I be never seen lady that works as been rude, back chatting at me while busy explaining to the supervisor the store. She was literally point at me telling me that I'm rude i am making them look bad because I left the pair that I must take the pair or but my child another pair. She did not even see other customers in the store...She need customer service training yhuuuu. She doesn't even wait for me to leave the store they she can say what even, Infront of me and other customers

I'm soooo shocked disappointed about service