Bad after sales service

<p>My son rceived a pair of Havaianas purchased at Waterfront branch as a gift. After wearing it for 2 weeks the bottom circle that holds the strap popped off.</p> <p>On saturday past i went to Waterfront branch to enquire about an exchange. The sales lady explained that i would need proof of purchase.</p> <p>She offered me head office card and said i could speak to Lilanie. I called her and explained to her the slippers were a gift and i had no proof of purchase. I do understand the loss the company has had because of exchanges where the slippers were not authentic as Lilanie explained. I then asked her if i could buy straps for the slippers as they were practically brand new and an expensive item. This she said in not possible as they do not keep stock.</p> <p>What should i do with a 2 week old pair of very expensive slippers that broke and because such a huge worldwide company does not keepstock of straps i now have to throw these away. In this day and age were not 1cent can be wasted i now have to buy another pair.</p> <p>I need this pair to be replaced as im sure the company can see that these are genuine shoe and not counterfeit or replace the straps for me.</p> <p> </p>