Pathetic first time buyer experience

Decided to purchase my first car, and Hatfield VW Rivonia made sure its an experience I won't forget, with absolutely pathetic service. From sales to the end is pathetic. Dealt with the most incompitent salesperson Zinan Smith and his colleague Neil. No communication what so ever from sales or even the FNI Ashley. Eventually ended up dealing with Gift the sales manager, at first he seemed to be on top of things until today, I was **** to that the vehicle left from jhb to kzn at 13:30, arranged a whole delivery surprise for my wife only to contact the driver Goodenough at 17:20 to be told by him that he only left jhb after 3 meaning I had to cancel of my whole delivery surprise. I would like a call from the CEO and immediate action to be taken.