Horrible Service and After Service

I went to Hatfield VW in Rivonia to look at trading in my vehicle for the new Tiguan. While walking around, no one came to assist or even acknowledge me. I then saw a lady who had just bought a brand new VW talking to a mechanic complaining about her brand new car giving some issues. The Mechanic, was so rude to this poor lady and basically told her that she bought a cheap car and cannot expect it to work perfectly, if she wanted that, she should have bought a BMW. I was horrified by this as he made her look and feel so stupid, yet her car is brand new. I will never in my life ever support these guys ever!!