Pathetic service

I made an appointment to have the stop start button looked at as it is faulty. I got there before 7.30 & was attended to by Lefa . He got first hand knowledge on this as the car refused to start. I told him I need to have the car back by 2.30. At 1pm I decided to call as I had not heard from Lefa. He advised that he is battling to find the fault and I must give him until 2. I never heard from him. At 2.15 I called, he advised that he just found the problem. He would like to keep the car till the next day. I advised him that I do not have transport to go home but I can drop it off the next day. I reminded him that I needed to be picked up by 2.30. After numerous calls to him I was only picked up 2 hours later. I even called the service manager Grahame to be told he will go to the service area to check what the problem is. He called back to advise he could not find Lefa and a vehicle was on its way to me. After hearing to my gripe he advised that he will have to chat to Lefa first before he can tell me anything. He will get back to me. This never happened. Is this customer service I ask you. What happened to the customer is always right. I'm still sitting with a car that has not been fixed.