NM
Nkosiyomuzi M
1 reviews | Active since Nov 2019
02 Mar 2022, 18:00
Inconvenience and poor service
My car was towed to their dealer on Sunday for some clutch work. Everyday they keep coming with excuses as to why my car has not been fixed. At first I understood but every day they make promises and fail to live up to their promises.
At first their needed to order a new flywheel, then the maintenance people were giving them a hard time, finally they received authorisation, a flywheel was ordered and when it arrived it’s now allegedly damaged and they need to order a new one. I can’t wait to hear their next excuse meanwhile I continue to miss work and my therapy sessions.
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Hatfield VW Melrose's replyOfficial
03 Mar 2022, 12:48We are sorry to hear of your current experience. Unfortunately we have to rely on 3rd parties and those things that are out of our control and they can cause unexpected delays. I assure you we do not want to keep your vehicle here longer than necessary and inconvenience you in any way.
I will ask the workshop manager to contact you. Please provide him with feedback on why you rate our service as poor (the things that were in our control) and how we can improve your experience next time as we strive for customer satisfaction.
I will ask the workshop manager to contact you. Please provide him with feedback on why you rate our service as poor (the things that were in our control) and how we can improve your experience next time as we strive for customer satisfaction.
Hatfield VW Melrose's reply03 Mar 2022, 12:48
Official
We are sorry to hear of your current experience. Unfortunately we have to rely on 3rd parties and those things that are out of our control and they can cause unexpected delays. I assure you we do not want to keep your vehicle here longer than necessary and inconvenience you in any way.
I will ask the workshop manager to contact you. Please provide him with feedback on why you rate our service as poor (the things that were in our control) and how we can improve your experience next time as we strive for customer satisfaction.
I will ask the workshop manager to contact you. Please provide him with feedback on why you rate our service as poor (the things that were in our control) and how we can improve your experience next time as we strive for customer satisfaction.