*********** staff and a rude foreman

I took my vehicle to VW Melrose for some noises I was hearing on my vehicle. I went thrice and was told they can't identify the issue. I even went with the technician Yuvi for a drive and he heard the noise - but he said it was not consistent enough, but that be thinks that my clutch/gearbox need to be replaced and that I should take a video for the maintenance plan - when I asked a video of what, he advised he would send me an example ( I never received this). For the squeaking noise over bumps the technician advised some special grease was required from VW Germany. I then lodged a complaint and got a call from the Foreman at VW Melrose - Llewellyn Britts. He was extremely rude and told me that I am wasting their time and that I should take the vehicle to another VW.

I took my vehicle to Hatfield VW Bryanston and was assisted by Trevin. He identified that the rear brakes were worn and that the strut bushes needed to be replaced. All the noises in my vehicle are now gone.

I will never take my vehicle to Hatfield VW Melrose again and I don't recommend that anyone does.