EXPLODING SUNROOF FACTORY FAULT - WARRANTY POST SALE ****. *********.

EXPLODING SUNROOF FACTORY FAULT - WARRANTY POST SALE ****. *********. Dear Public. I recently purchased a Brand New VW Polo TSI 1.0 (2022) at VW Hatfield, Melrose. During and directly after sales, I was congradulated and advised that the car is covered under Warranty. About a month after purchase, while driving on the highway I heard a gunshot-like sound emerging from atop the vehicle. Suddenly there were fire cinders and glass everywhere.. THE SUNROOF HAD EXPLODED! The highway was reletively free and there was no projectile that was in contact with my vehile (I was not driving under a bridge, nor was there any vehicle in close proximity). Luckily I managed to monoever to the yellow lane, park and exit the vehicle. No projectile was identified either on the street nor inside the vehicle. After the damaged vehicle was towed to RenewIT Bedfordview, VW Warranty requested for pictures so that they may send an assessor to review. After several days of failing to send an assessor, they requested pictures from which they used to conclude that the damage of the sunroof was due to my vehicle having a mid-windscreen chip and another minor dent on the body of the vehicle. I wish I could attach their shocking feedback on to this platform. After multiple back and forths with VW I then took to the internet to explore... I WAS SO SHOCKED TO DISCOVER THAT VW HAS IDENTICAL EXISTING CASES BOTH IN AMERICA AND EUROPE. A serious law suit was actually filed. On her report, the VW assessor (Leonie Bowkers) noted that such explosions can also be attributed to heat. How then does she conclude that it was a projectile that hit my sunroof when South Africa is significantlz warmer than both latter mentioned continents? The other shocking issue is that the glass is clearly broken concave down (the shattered glass is protuding outwards and not inwards) which is indicative of an explosion and not a smash by projectile. I am sorely disappointed by VW and its lack of integrity and complete disregard of peoples safety and financial wellbeings (Imagine having to pay the first installment for a damaged 1 month old vehicle due to an evaded factory fault). As if the latter is not enough, the Sales agent goes and *******ly distributes personal information regarding the sunroof damage to 3rd parties without my consent, completly undermining the POPI act and its constitutional mandate. after consulting with him he blocks me and arrogantly tells me he will not get in trouble with POPI as he was not sharing my personal information. Unaware that the law , in this instance where he is my direct sales agent, actually regards my vehicle sale details (pre and post sale) as PERSONAL. I am completly dismayed at the way VW has chosen to deal with this incident. As a new client who made the brand concious decision to buy thier first car from the reputable brand such as VW, they have completely ****** me of the joys of a first car purchase experience, moreover, they have displayed no sense of consideration, urgency and regard. I have had to fight extensively before they could even offer me a coutesy vehicle. ********* conduct VW. Would not recommend.