Arrogant ‘so-called’ manager

I’m extremely disappointed in the arrogance of the leadership at VW Hatfield Melrose. I took delivery of my new vehicle on 16 August 2019. The dealer still had 4 days to settle the vehicle before the settlement amount expired. They still failed to settle the vehicle within the allocated time. As a result the Bank charged me another installment with further interest. On their part, they reimbursed me short of the actual installment. I immediately brought it to the Sales Executive (jandelee) attention and she promised to resolve. 9Apart from this, she was exceptional!) After more than a month and many unanswered requests, an arrogant manager from VW Hatfield Melrose called me today only to demand the spare key. I politely told him that i will gladly release the key but they must first reimburse me the outstanding amount, which is more than fair. Assuming an arrogant and ‘baasskap’ attitude, he accused me of holding them ransom over the short payment. Refusing to accept the blame for their incompetence, rather insisting on being right when i had to be patient for weeks after they ignored my repeated pleas. When i didn’t took to his ‘baasskap’ attitude and demanded to speak to a more mature and senior person he put the phone down in my ear. Can you believe it? It is so disappointing that such an obnoxious ‘so-called’ manager would spoil an otherwise pleasant experience with the dealership. In spite of Jandelee (SE) not resolving my query, she always treated me with respect and made me, the customer, the centre of her dealings. Unlike this arrogant asshole that instead blame the customer for their incompetence! Hatfield Melrose get rid of this asshole as he will cost you much more business. No wonder Jandelee left your business. I will definitely stop recommending your dealership to friends and colleagues!!!