jT
joelene T

1 reviews | Active since Aug 2016

28 Oct 2022, 22:07

Worse service at Harcourt agents!

I saw a house rental I was really interested in and contacted the agent, after speaking to him I was told he would get back to Me regarding viewing the property and to find out from the owner regarding my questions. 2 days goes by with no feedback, when I tried calling the agent the cell went on vm, the next day it just rang and went to vm. I left several watsapp messages which was not answered. I called the office of Harcourt and was told that agent was off for the day and given his partner on the add number to contact. I sent him a message aswell and only got a response a day later informing me he will let me know after speaking to the owner when I can view as he has got no feed back. Still 2 days go by with no response from either of agents. This property is avail for 1 Dec and soon will be too late as people may take it, I feel so angry and defeated with this rental agency and the agents are such a waste of time they don't care of getting back to potential renters and feel like they just don't give a damn!! Other agency the agents are hounding u to view and get you in the place, with this one you have to go chasing after the agents for any sort of feedback!! . People rather use other rental agency that actually care about getting the places taken and making you a priority!! Pathetic service ever! They should rather not advertise people's property if this is how they treat potential clients!!!

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Replies (1)
Harcourts
Harcourts's reply31 Oct 2022, 10:33
Official
Good morning Joelene

I am sorry that you have had a poor experience with one of our branches.  I will make contact with you directly in order to gather more information.

Kind regards
Jenny Swanson
Head : Client Experience & Culture