Where is my deposit HARCOURTS? Pathetic service, avoid them at all costs. They will leave you in the $/!”

Worst experience, -1 stars. Harcourt Western Seaboard. After the agent reached out as per usual to extend our lease. To which we confirmed, a few days later messaged to say we are not extending and have to be out by the end of June, this notification was on the 4th of June….. we asked to extend the notice, mailed the head of harcourt Western Seaboard. Being ignored for days, calling the office non stop to get an answer. Our request was denied. So without any argument moved out by the 30th June. Outgoing inspection, everything was fine and the agent said the deposit refund process would be about 7 days. After texting her non stop after the 8th of July when there was no feedback. Ignoring messages, when I called I was told “no one is in office today” only after reporting said agent to the PPRA do I get a response “I don’t handle the money side of rentals” was her excuse…. Excuse me?? Finally getting the deposit refund form. Still nothing….. 7 DAYS IS WHAT THE LAW SETS OUT. It has been 22 days since we have moved out. Leaving me and my two year old straight out of luck and not able to move into a new place because HARCOURTS is sitting on my deposit. Pathetic service, RUDE agent refusing to assist when the water was off because of a grudge.

Honestly astounded that this is such a common occurrence.

Harcourts. Do better.