TN
Thando N
1 reviews | Active since Nov 2021
15 Jul 2022, 15:58
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Muizenberg Poor communication and lack of urgency when it’s time to refund our damages deposit that was certainly paid on time. There were never any issues with communication until it was their time to pay us back . Once they eventually gave us our deposit it was less than half the x2 month deposit because they overcharged us for almost everything just to make money. Charged us an Outgoing inspection fee that was never stated in the lease agreement and charged a ridiculous R3500 for cleaning and painting even though we had already spent money doing all that .
Helpful (0)
Replies (2)0
Replies (2)Harcourts's replyOfficial
18 Jul 2022, 09:29Hi Thando
I am sorry that you were not happy with the service you received from one of our branches. I will investigate this incident with the branch concerned.
Kind regards
Jenny Swanson
Head : Client Experience & Culture
I am sorry that you were not happy with the service you received from one of our branches. I will investigate this incident with the branch concerned.
Kind regards
Jenny Swanson
Head : Client Experience & Culture
Harcourts's reply18 Jul 2022, 09:29
Official
Hi Thando
I am sorry that you were not happy with the service you received from one of our branches. I will investigate this incident with the branch concerned.
Kind regards
Jenny Swanson
Head : Client Experience & Culture
I am sorry that you were not happy with the service you received from one of our branches. I will investigate this incident with the branch concerned.
Kind regards
Jenny Swanson
Head : Client Experience & Culture
TN
Thando N's updateReviewer Update
20 Jul 2022, 08:33Thank you.
The branch called me and they will review the cleaning fee for me. If I could change the rating to 3 stars I would . Thanks to Mark Stevens for calling me
The branch called me and they will review the cleaning fee for me. If I could change the rating to 3 stars I would . Thanks to Mark Stevens for calling me
TN
Thando N's update20 Jul 2022, 08:33
Reviewer Update
Thank you.
The branch called me and they will review the cleaning fee for me. If I could change the rating to 3 stars I would . Thanks to Mark Stevens for calling me
The branch called me and they will review the cleaning fee for me. If I could change the rating to 3 stars I would . Thanks to Mark Stevens for calling me
