GS
Grace S
1 reviews | Active since Jan 2012
20 Aug 2025, 03:14
Poor Service
I rented my property through HourCourts, and the tenant caused significant damages and took items that do not belong to her, claiming she donated them to charity. The company tried reaching out to her via email, but I never received any update on whether they were able to contact her or recover my property. It has been 19 days since the tenant left, and everyone has gone completely quiet, as if nothing happened. Unfortunately, the company has not provided any support in resolving this issue. I cannot recommend renting through this service based on my experience.
Helpful (0)
Replies (2)0
Replies (2)
Harcourts's replyOfficial
20 Aug 2025, 09:22Hi Grace, I will give you a call, to get additional information. I am really sorry you did not have good customer experience with this Agent, and Office. I will investigate after our conversation and revert back to you.
Kind regards,
Esme Colby
Client Experience Liaison
Kind regards,
Esme Colby
Client Experience Liaison
Harcourts's reply20 Aug 2025, 09:22
Official
Hi Grace, I will give you a call, to get additional information. I am really sorry you did not have good customer experience with this Agent, and Office. I will investigate after our conversation and revert back to you.
Kind regards,
Esme Colby
Client Experience Liaison
Kind regards,
Esme Colby
Client Experience Liaison
Harcourts's replyOfficial
20 Aug 2025, 13:56Hi Grace, I tried calling you to discuss your review and gather additional information. Your phone is going straight to voicemail. I will try again later today.
I would like to assist you. You are also welcome to give me a call, when you are free. My direct line is ***.
Kind regards,
Esme Colby
Client Experience Liaison
I would like to assist you. You are also welcome to give me a call, when you are free. My direct line is ***.
Kind regards,
Esme Colby
Client Experience Liaison
Harcourts's reply20 Aug 2025, 13:56
Official
Hi Grace, I tried calling you to discuss your review and gather additional information. Your phone is going straight to voicemail. I will try again later today.
I would like to assist you. You are also welcome to give me a call, when you are free. My direct line is ***.
Kind regards,
Esme Colby
Client Experience Liaison
I would like to assist you. You are also welcome to give me a call, when you are free. My direct line is ***.
Kind regards,
Esme Colby
Client Experience Liaison