1 reviews | Active since Jan 2021
Pathetic Service or at least no service from Harcourts Edenvale agents
After finding a listing of a house being advertised to rent in Edenvale on 14/01/2021, I tried to contact the two listed agents to view the property. The agents - Sandi and Ronan not once answered their phones, never returned messages, nor did the receptionist at the office give either of them the message that I had left for them to contact me. Subsequently I got hold of Ronan on the morning of 20/01/2021 only be told that the lease had just been signed before he answered his phone. The service is **********, no feedback, no communication at all!!! I have subsequently now missed out the opportunity to lease the property due to very useless service where 2 agents just didnt answer their phones... NEVER deal with Harcourts ever!!! If the agent cannot answer your call in connection with a property, imagine what it would be like if you had to lease through them and had an issue....? You would be left dead in the water.
My apologies for the poor service you experienced with one of our branches.
I will be in touch with you directly via email.
Kind regards
Jenny Swanson
Head : Client Experience & Culture
My apologies for the poor service you experienced with one of our branches.
I will be in touch with you directly via email.
Kind regards
Jenny Swanson
Head : Client Experience & Culture
