OVER THE TOP NEGLIGENCE!!

So I had arranged with an Agent, to view a place which I'm going to purchase cash, his name is Mcedisi, he firstly doesn't pitch for the viewing, and to make it worse, he arranged for the wrong APARTMENT! The one he sent me to was 10 m2 smaller! He didn't view the apartment I sent the link to him with. To make it worse, I call him, and he sounds like he's fast asleep, not stuck on the N3 like he stated he is, I inform him of all the negligence, and this IDIOT, cuts the damn call!! Not even informing me of what to do next or if he's coming or not (which he clearly was not) I drove all the way out there, to view the wrong place, which was FALSLY ADVERTISED!!!!! CAN YOU EVER!!!!! How are idiotic people being hired and it being okay??? And then it's the customers issue to deal with idiocy??? Fix the people you've hired to work for you!