TS
Thembeka S
1 reviews | Active since Feb 2018
29 May 2021, 09:41
Only good at excuses.
Harcourts Morningside - is the worst to deal with, when moving in we moved into a dirty flat Ingrid said they would send people to clean they never came, they made statement errors, didn’t send municipal statements. When its time to move they tell you you’ll get your deposit in 14 days then ignore you. When following up all you’ll get is excuses. Dealing with them is a nightmare.
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Replies (2)
Harcourts's replyOfficial
31 May 2021, 08:20Dear Thembeka
I am sorry for the poor experience you have received with one of our branches. I will address this with the Business Owner of the branch and revert soonest.
Kind regards
Jenny Swanson
Head : Client Experience & Culture
I am sorry for the poor experience you have received with one of our branches. I will address this with the Business Owner of the branch and revert soonest.
Kind regards
Jenny Swanson
Head : Client Experience & Culture
Harcourts's reply31 May 2021, 08:20
Official
Dear Thembeka
I am sorry for the poor experience you have received with one of our branches. I will address this with the Business Owner of the branch and revert soonest.
Kind regards
Jenny Swanson
Head : Client Experience & Culture
I am sorry for the poor experience you have received with one of our branches. I will address this with the Business Owner of the branch and revert soonest.
Kind regards
Jenny Swanson
Head : Client Experience & Culture
Harcourts's replyOfficial
31 May 2021, 09:01Hi I have followed up with our branch concerned regarding your complaint. As is normal procedure an ingoing and outgoing inspection (including photographs) is done when a new tenant enters and vacates a unit. As per comparative photos, a cleaning team had to be sent in to clean the flat, this was charged at R500 and was deducted from your deposit. You were also unfortunately in arrears with your utility account and as per the lease agreement, the landlord is within his rights to recoup any monies to settle these accounts. I trust that this offers a satisfactory explanation. Kind regards Jenny SwansonHead : Client Experience & Culture
Harcourts's reply31 May 2021, 09:01
Official
Hi I have followed up with our branch concerned regarding your complaint. As is normal procedure an ingoing and outgoing inspection (including photographs) is done when a new tenant enters and vacates a unit. As per comparative photos, a cleaning team had to be sent in to clean the flat, this was charged at R500 and was deducted from your deposit. You were also unfortunately in arrears with your utility account and as per the lease agreement, the landlord is within his rights to recoup any monies to settle these accounts. I trust that this offers a satisfactory explanation. Kind regards Jenny SwansonHead : Client Experience & Culture