No feedback, No reponsibilty taken, poor service

We purchased a property from the above company ,first time buyers in JHB, property registered in late Feb 2015 the property was vacant for some time, whilst the property was in the process of being registered the motor of the gate got ****** and we reported this immediately to the estate agent Clint Proctor, we moved in after registration, addressed this numerous times with him, no feedback, just promises all the time about following up, we have to keep following up as this has now become a safety hazard for my family as when we leave and enter our property and just seem like nobody is taking responsibility, clearly not a priority for Harcourt to follow up with the previous owners or for anyone anymore because the bond is registered in our names now, we still waiting for the rest of the house keys and nobody of the company bothered to come around and wish us well and thank us for the business, not a good experience, I will not recommend Harcourts Pinnacle to anybody as I don't see passion in what they do. I'm just a mere client who paid a hefty amount of money for a property in return for really poor service.<br> <br> Please can I get some assistance or shall I say attention!!!