Municipal Bill Always in arrears

Harcourts Summerton I can not believe that I am back here again with another issue, seems like this is the only way to get things done right. During our last meeting ( 1 June 2024 ) We had to inform you guys about the issue of electricity being in arrears and you guys never even believed us only after sending you proof ( 5 July ) when it occurred again that is when I received assistance after awhile ( 15 July ) on top of that I had to wait for the landlords appropriate time to replace the lost units because they decided to not pay the municipal bill ( 10 days ). But I am excepted to pay the rent on time every single month but the services I pay for are rarely met at all unless I have to do every follow up myself. Countless times ( 28 & 30 July 2024 ) I have sent you slips and expected a speedy response but I have to wait for a number of days every time ( 12 August 2024 ) 14 days to be refunded the amount to my surprise the amount refunded is short itself. As a hard working South African citizen that budgets each and every month to meet each and every need for my family this is a substantial inconvenience. I have to now make other drastic means to top up electricity when I had already budgeted electricity for the month. This is unacceptable I expected professionalism from you guys which is why I chose this agency but I am starting to regret my choice right now. Even now as we speak you guys have not refunded all my electricity in arrears and it is the same thing each and every month. I have been waiting to be refunded the rest for 2 - 3 weeks ( 12 August until now ) already but there is no progress at all. I have been very patient with you guys even too patient too. Also this passive aggression of tell me it is my choice to remove the last review, then asking my wife when I will the last review I made. If it had not been clear before I will make it clear now I will not be removing my last review I made and I will carry on reviewing as I see fit. The excuse of you guys did not know about the previous issue as a organisation you guys should be ashamed of yourselves for even making that excuse when most of your employees knew about the issues a month before us moving in and why as a agency you guys never follow up on new tenants. Why was the moving in inspection done in the first place if you guys were never going to observe it and follow up make sure the issues are resolved by the landlord. I am still waiting for my refund as we speak ( 20 August 2024 ) again. I give you guys a chance again and contact your managing principal ( Vaughn Clarke ) only then miraculously the refund is available in a few minutes. I see that was a mistake because again on 29th of August 2024 I buy electricity and it's in arrears. I will not make other means of topping up my electricity my units are on 0.40 now we will see how long it will take you guys to refund me this time.