Lack of response from Harcourts George

On 14 March 2023 I send an email to Harcourts, George, for an evaluation on my property. I enclosed a copy of the previous one done by them during 2021 to make it quick and simple and only requested an update, no need to come out as no major improvements were done. I received a reply the same day indicating it has been referred to one of the agents As of today, the 22 nd March 2023, I have not received as much as a telephone call from them, notwithstanding the fact that I again send an e mail on 20 March 2023, requesting some kind of response as I needed the feedback from them. During my previous encounter (the first evaluation) I also had to revert to Hello Peter after which I received a prompt response.