Lack of response from Harcourts George

Around the 24 th March 2021 a lady from Harcourts called me with the request to send someone to do a valuation on my property. I agreed and the next morning a gentleman arrived and viewed my property and promised that the valuation outcome would be sent to me in two or three days time. After about a week I sent him an e mail to ascertain if I will still receive my docs. I heard nothing from him and sent another e mail to one of the consultants that I could find on their website through the enquiry facility. Till today I have not heard from that Company. The intentions of viewing my property and not making good on their promise to let me have the valuation is hard to understand since I did not request the valuation.