Head office Esme going the distance to assist

Esme Colby- Head office After a horrible experience with Harcourts western seaboard Esme showed me such kindness and empathy for my situation. She guided me through the process of getting my deposit back (I did have to play the hard ball) still not impressed with the office and agent I had to deal with as their “apology” was so insincere and brushed me aside “sorry I was on leave” not a good enough excuse to withhold my deposit past the legal required timeframe of returning a deposit after exit. But Esme heard all my concerns and validated the severity of the situation I was put into due to this office. Won’t give this particular office or agent close to one star even. My advice to clients with similar situations is to take it further, report their behaviour and not to roll over and accept the misconduct.

But Esme deserves 5 stars with her assistance and compassion