JM
Jennifer M
1 reviews | Active since Oct 2023
19 Oct 2023, 12:43
Harcourts Somerset West
Appalling service! Mobile phone is never answered, messages not rep**** to, no response to emails. On top of that, when you eventually get hold of them, one has to deal with an arrogant person who feels that she is doing you a favour by responding to your enquiry.
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Harcourts's replyOfficial
19 Oct 2023, 14:15Hi Jennifer, we are so sorry to hear you have not had a great client experience with this Harcourts Office. We will investigate this matter and revert back to you. Esme from Head Office will call you and facilitate between yourself and the office, and the relevant agent you are dealing with.
Kind Regards,
Jenny Swanson
Head of Client Experience and Culture
Kind Regards,
Jenny Swanson
Head of Client Experience and Culture
Harcourts's reply19 Oct 2023, 14:15
Official
Hi Jennifer, we are so sorry to hear you have not had a great client experience with this Harcourts Office. We will investigate this matter and revert back to you. Esme from Head Office will call you and facilitate between yourself and the office, and the relevant agent you are dealing with.
Kind Regards,
Jenny Swanson
Head of Client Experience and Culture
Kind Regards,
Jenny Swanson
Head of Client Experience and Culture