CS
Carol S

1 reviews | Active since Oct 2016

21 May 2021, 19:22

Harcourts Non Payment of Tenant Deposit

I have been renting from a flat in Glenwood from 2015 and I have moved out December 31st 2020 due to that I bought a home. Harcoarts (Morningside Durban) have not paid back my deposit, it now 5 months since I have moved out. I have wrote to the Office Manager (Ingrid) asking about my deposit number of times but till today she have not answered. Harcoart when it time to pay back the deposit will just ignore you and I left their property in good condition, there was nothing broken or needed them to take my deposit. Very Disappointed never even missed payment for rent and their conduct have left a bitter taste in my mouth.

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Replies (2)
Harcourts
Harcourts's reply24 May 2021, 09:44
Official
Good day Carol

I am sorry to read that you have a had a bad experience with one of our Harcourts offices.   I will contact you directly for more information.

Kind regards
Jenny Swanson
Head: Client Experience & Culture
CS
Carol S's update26 May 2021, 10:55
Reviewer Update
Good day Jenny

Thank you, my compliant was resolved promptly by yourself and Ingrid, I have received my deposit.

Regards,
Carol