HARCOURTS BAD CUSTOMER SERVICE

The bad service I recieved from Olympic Harcouts based in the South of Johannesburg was anything but great!

I signed with the agents at Harcourts Olympic Property Management after buying my house in Beyers Park in the East Rand. And hired them to get me tenants for my house.

Recently, approximately 2 months ago, I was told the tenants were giving notice, and promised to be kept up to date. Not only did the tenant habd the keys in and I wasnt informed no other tenants were found and placed and i had a rude awaking when i recieved letters from the complex handling agent saying i was in arrears . I have to constantly be calling Harcourts Olympic Property Management and running after them yet they are the ones making commission out of this rental. And tasked with paying all the levies etc. on my behalf. Not only do they never respond to calls or emails on time. They do so with a bad attitude and days or upto a week later.

And as the days roll on by the late payment fees get billed to me. Not to mention the "bad name" I get as being a late or bad payer due to their lack of communication to bother to tell me to provide them with the levy monies etc. whilst they carry on merrily charging me for services (their monthly commision of approximately 10 %) yet not bringing their part of the service which I PAY them for. They take money but dont do their part amd keep me updated amd informed

The whole point of hiring a agency like Harcourts Olympic Property Management is to pay them and have the peace of mind that they will do the services that was promised in their contract.

Yet when they don't do their job I the customer loses money and my time emailing and calling. But getting tardy service. On one occassion they emailed me at midnight and woke me up. I was not impressed woth the professionalism and blatant cheek to email a customer at that time of night. Yet at normal business hours they always seem to be unavailable.

I am writing this review as on a few days ago I emailed them to arrange to meet at my unit and view my house and its condition. And possibly terminating the contract with them because I am not happy. And its my right to get better service else where, And yet no reaponse. I am upset and I dont feel its JUST that they take advantage and provide their services in Boksburg yet they are based in the South. So I can see my resolution will be to have to drive all that way to get MY keys returned and terminate all contracts and services with them.

Bad, BAD...BAD CUSTOMER SERVICE!