MP
Melaan P
1 reviews | Active since Feb 2020
01 Dec 2023, 12:55
Harcourt the Horrible ****mers
No sense of urgency when renting out your property. Waited 3 months for a possible candidate. Bad communication and hidden costs after the fact. I do not recommend using them for anything. Agent was under the impression that I did not own the property assumed I was acting on behalf of a company thats how poor the effort is in their customer service . Bad service overall. Felt like I was ****med by their exuberant finders fee that was never discussed whilst being hounded for documents the company are money greedy while putting in minimal effort to assist in their clientele.
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Replies (2)
Harcourts's replyOfficial
01 Dec 2023, 13:20Hi Melaan, we are so sorry to hear you have not had a great client experience with this Harcourts Office. We will investigate this matter and revert back to you. Esme from Head Office will call you and facilitate between yourself and the office, and the relevant agent you are dealing with.
Kind Regards,
Jenny Swanson
Head of Client Experience and Culture
Kind Regards,
Jenny Swanson
Head of Client Experience and Culture
Harcourts's reply01 Dec 2023, 13:20
Official
Hi Melaan, we are so sorry to hear you have not had a great client experience with this Harcourts Office. We will investigate this matter and revert back to you. Esme from Head Office will call you and facilitate between yourself and the office, and the relevant agent you are dealing with.
Kind Regards,
Jenny Swanson
Head of Client Experience and Culture
Kind Regards,
Jenny Swanson
Head of Client Experience and Culture
Harcourts's replyOfficial
04 Dec 2023, 10:20Hi Melaan, this is Esme, I tried calling you on numerous occasions, including again this morning, and you seem unprepared to discuss the matter. I would like to assist you in getting this resolved, and I require additional information in order for me to liaise between the parties. When you have free time, and wish to discuss this matter, please call me on *** (my direct line) so that I can facilitate. Thank you kindly.
Harcourts's reply04 Dec 2023, 10:20
Official
Hi Melaan, this is Esme, I tried calling you on numerous occasions, including again this morning, and you seem unprepared to discuss the matter. I would like to assist you in getting this resolved, and I require additional information in order for me to liaise between the parties. When you have free time, and wish to discuss this matter, please call me on *** (my direct line) so that I can facilitate. Thank you kindly.