SN
Sivuyile N

1 reviews | Active since Aug 2023

30 Jun 2024, 15:18

Harcourt Summerton

Harcourt Summerton Port Elizabeth even this one star is not deserved. If you could comment without a star I would. Their urgency with the payment of the deposit and rent with all the services isn’t the same when they have to respond to maintenance and what was promised even before moving in. They really disgust me all they do is pass you around from person to person without any action being taken. It’s already close to a month since I moved in and none of the most critical issues have been fixed. All I am told is they are waiting for the landlords response. The geyser does not work. The lawn has not been cut and is getting taller each and everyday, but I was promised it would be cut before I even move in. The washing line isn’t complete where do you expect me to hang my washing. The sliding door hasn’t been fixed etc. and this is to name only a few of these issues.

The worst thing is they have already sent the invoice for rent for the next month and they expect me to pay it. But none of the issues I have, have been resolved how does that work. They cannot accommodate the tenant what so ever and they do not care at all of you unless you have to pay them money that’s the only thing they are exceptional at. The worst thing is that I will be welcoming a new born in the premises, and most of the issues I have laid forward are very critical at this time and they are needs. They know but they don’t seem to care at all.

I have already had it up to my neck with this agency and I haven’t even completed a month with them.

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Replies (1)
Harcourts
Harcourts's reply01 Jul 2024, 13:04
Official
Hi Sivuyile, I am so sorry to hear about your frustrations with this office, and feel you are not getting the necessary assistance. I will investigate this further and get back to you with some answers. I will also give you a call to be additional information from you to help me with my investigation. Thank you for bringing this to our attention.

Kind regards,
Esme Colby
Customer Care Liaison