NNS
Ntombi-zamaswazi Nondumiso Shabalala

1 reviews | Active since Jun 2012

26 Feb 2024, 21:43

Failure to disclose information

Be very careful when dealing with Harcourts Mercantile in East London. I recently moved from Johannesburg to East London with my family and regret the day i crossed paths with these people. They tied me into a 11 months contract (that i paid in full) but failed to disclose that the property was up for sale. Just two weeks after moving in we received viewing requests from Harcourts. Frustrated, i tried to terminate the lease with them. In response Karen Bowden told me i would have to find a tenant to replace us and *********ed me with penalties. I have been requesting access for my visitors from these people from January when we moved to this day. I have to run to the gate each time i have a delivery or a visitor. They have never tried to engage us as suggested by the Housing Tribunal to resolve this mess. There is no communication whatsoever. They are very unprofessional to say the least. Nobody deserves this kind of treatment, be warned.

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Replies (1)
Harcourts
Harcourts's reply27 Feb 2024, 10:38
Official
Hi Ntombi-zamaswazi, we are so sorry to hear you have not had a great client experience with this Harcourts Office. We will investigate this matter and revert back to you. Esme from Head Office will call you and facilitate between yourself and the office, and the relevant agent you are dealing with.
 
 Kind Regards,
 Jenny Swanson
 Head of Client Experience and Culture