Distasteful attitude from agent and unfair charges

We rented out property through Harcourts (Parys). Unfortunately after we left and was due for the deposit back, we experienced red-tapes. Atleast 30% was taken from the deposit we were supposed to receive back. With the reason being the cleaning service had to clean the apartment (windows, oven and patio to name a few of the items they deemed were unsatisfactory) of which when we moved in, we cleaned for ourselves.

This agent claims everything was in an immaculate condition before we moved in therefore the charge stands, He was extremely arrogant, talked down on us and was condescending. The name of this agent is Giovanni, extremely rude and couldn’t care less what the outcome of our interaction and queries was as he up and left, even before their financial department was done with our statement to send through our deposit.

We were charged for change of light bulbs, which when we got there were not working. We never once used the oven, as already the plates weren’t working when we tested them (which we did advise Giovanni about) but due to this we were charged.

Above all else, it’s the disrespect this man had for us and was unapologetic with the display thereof. It’s disheartening that we have to receive such service, a service he would not appreciate had he been on the receiving end.

The lady that assisted us (Monique) was so patient and kind, and I was so disappointed that he chose to not display the same behaviour as she did. I really am not happy with him, and if anything he should be made aware of it.