TM
Tshepiso M

1 reviews | Active since Oct 2017

21 Jun 2023, 00:40

Dissatisfied and disappointed

I recently brought a house in sunrise, boitekong. I had stated conditions I was not happy with and every time my agent, Tshepo Lephoto, would negotiate with me to be lenient on my complaints as the seller is no longer working and and and, fine, but I requested that passage and bedroom ceiling to be fixed which the attorneys even deducted the funds for this and my agent agreed that I forwarded him the funds and he'd personally make sure these are fixed, I stated 4 window repairs and wiring in the backyard room and my agent said he'd get those fixed himself as the seller is not working, no proper key handover was done as my agent was rushing to take his wife shopping as she was starting a new job in cape town, he promised he'd arrange for proper handover, get windows, ceilings and wiring fixed as well as my welcome home gift and ribbon, nothing still. He told me months later during the transfer process that the backyard room is not part of the house and I needed to pay for it separately, I didn't argue or negotiate, I paid the requested amount, came back to say the outside toilet too and that I needed to again, I refused and told them to take it with as they said, now pipes are open and untidy. He once even said I should contact the seller's wife for any further questions or concerns, whom I have never ever dealt with before, it's been over two months going on third with back and fourth calls and texts to Tshepo and now ignores me. I wouldn't recommend Harcourts Rustenburg to anyone as I feel this was just a cash injection on his side as he once mentioned that I am desperate , just another sale, doesn't care about the purchaser

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Replies (1)
Harcourts
Harcourts's reply21 Jun 2023, 09:17
Official
 Hi Tshepiso, we are so sorry to hear you have not had a great client experience with this Harcourts Office. We will look into this matter and revert back to you. Esme from Head Office has called you and will facilitate between yourself and the office, and the relevant agent you were dealing with.

Kind Regards,
Jenny Swanson
Head of Client Experience and Culture