Demanding random money but ignoring problems & queries

Unexplained Debt

Dealing with Harcourts Durban has been horrific! We moved into a rental last year and have been ignored by them. No invoices, receipts or acknowledgements of payments were ever sent even though we were paying monthly. We have even emailed about plumbing and mold issues, no reply. In a last ditch attempt, we emailed AGAIN yesterday. We are simply sent a demand email of payment. No explanation. No breakdown. Just a demand of an amount due immediately.

When we were viewing and signing the lease we had constant communication. Now it's as if Harcourts is non-existent or run by a robot.

Given the lack of communication since last September 2023 until yesterday 22 May 2024, we definitely aren't going to blindly just pay a random amount without explanation or breakdown.