N
Neo
1 reviews | Active since May 2024
15 Dec 2025, 15:53
Complaint
I am really disappointed at the level of service that I have been receiving from Tumelo Malefu; the agent. There is never any communication from her, I have to always follow up. I still do not know if my application was approved. My calls are hardly ever answered. Is this really the service that you guys provide?
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Replies (1)
Harcourts's replyOfficial
14 Jan 2026, 12:24Hi Neo, my apologies for only replying now on this platform. I have been on leave during the time-frame of this complaint. I have returned to the office today.
I apologise for the lack of service and non-communications. I will investigate with the office and revert back to you.
Kind regards,
Esme Colby
Client Experience Liaison
I apologise for the lack of service and non-communications. I will investigate with the office and revert back to you.
Kind regards,
Esme Colby
Client Experience Liaison
Harcourts's reply14 Jan 2026, 12:24
Official
Hi Neo, my apologies for only replying now on this platform. I have been on leave during the time-frame of this complaint. I have returned to the office today.
I apologise for the lack of service and non-communications. I will investigate with the office and revert back to you.
Kind regards,
Esme Colby
Client Experience Liaison
I apologise for the lack of service and non-communications. I will investigate with the office and revert back to you.
Kind regards,
Esme Colby
Client Experience Liaison