Bad customer service

I’m actually extremely disappointed with your service. I have been viewing rental properties for a couple of months now and Harcouts agents don’t really care about their clients. The most recent one today just threw me off completely. I have been sending messages to the number provided since last week and they have been delivered. No response but I was ok since it was a long weekend. Today I send more texts and I get the response: Please send me your name and I can only arrange viewing in the new year. I mean WHHATT? Did you even take your time in thinking about the customer here? How urgent she’d need the property? What if she waits and then something happens and she can’t get the property? Provide more information,? What are you advertising if you’re not available to assist? This comes across really bad and not a way to deal with people at all. We’re all going back to work in the few year n want to sort out things now that we have the time. This is unacceptable. I’m totally disappointed with your agent