Agency refusing to refund my deposit

Item: Harcourts
Rating: 1
Author: Refiloe M

I am a victim of Rentals.com/harcourts/tergro group. I experienced the same problem with them by getting back my deposit.

Rentals.com was happy to collect rent from me monthly but when I moved out of the property in March 2024, Valarie and team at Rentals.com were comfortable to refer me to Mario Grobler and telling me that the company has split. Then why the hell did you continue collecting rent from me knowing very well you will not refund my deposit. This Mario character never answers his phone and never responds to emails.

Now all these companies flat out ignore me.

DO NOT do business with this group of companies. They are clearly ****mers.

Helpful (0)

Replies (3)

Harcourts's replyOfficial

08 Jul 2024, 09:58

Hi Refiloe, we are so sorry you are having to go through this bad experience by our previously owned RDC Office. I have tried to call you to have a more in-depth discussion however I cannot get through to your cell number. I will try again later today.

Kind regards,
Esme Colby
Customer Care Liaison

Harcourts's reply08 Jul 2024, 09:58

Official

Refiloe M's updateReviewer Update

19 Jul 2024, 19:43

Still waiting for your call Esme

Refiloe M's update19 Jul 2024, 19:43

Reviewer Update

Still waiting for your call Esme

Harcourts's replyOfficial

22 Jul 2024, 10:11

Hi Refiloe, after our discussion this morning, I have followed up that conversation with an email providing you with additional information.

Kind regards,
Esme Colby
Customer Care Liaison

Harcourts's reply22 Jul 2024, 10:11

Official

Hi Refiloe, after our discussion this morning, I have followed up that conversation with an email providing you with additional information.

Kind regards,
Esme Colby
Customer Care Liaison