Negligence and No due diligence

The thought of sophisticated drinks after a tedious day of work makes you look forward to an evening of relaxation with your partner... Unfortunately to my demise, the stress free planned evening turned into a nightmare when my partner and I waited 20minutes just to receive menu's, and a total of 45minutes just to get our drinks order taken... Bearing in mind this is the V&A waterfront, you would expect immaculate service given that it is a quiet period. The welcome greetings were brilliant and we were told to take whichever seats we liked, being reserved in nature my partner and I took corner seats on the deck that overlooked the harbour. Whilst waiting for our waiter to come we watched as other customers (who arrived after us) were served efficiently with menus just as they were seated and drink orders were taken within seconds. This is highly disappointing as we chose harbour house for a reason - thinking we would get great service unlike our alternate choice restaurants. This was not the case. It took an hour from the time we were seated for our two Mojitos to arrive. After this dilemma for two drinks I told my partner that we'd rather get the bill and eat at a smaller restaurant that offered great service. Unfortunately one would not expect such neglect from such an extravagant brand. Highly disappointing. Terrible service.