Wow! Blown away by response to a problem

Returning home from a 3-week holiday and receiving news of a flooding as the result of a burst braided connector in the en-suite is enough to make you want to run for the hills. Plus which, this was a Friday after travelling for 48-hours, not for the faint-hearted. The culprit was a Hansgrohe product so we immediately phoned the call centre number and were assured that the unit would be replaced at no charge as it was still within the warranty period.<br> <br> Imagine our surprise when on Monday morning Hans telephoned - not sure if it was Mr Hans Grohe, but he certainly had a German accent! Not only did he want to replace the offending unit, but wanted to replace all five that we had originally bought! We declined the generous offer of all five being replaced, but accepted the offer of replacing the two in the en-suite. These are going to be couriered to us and should reach us long before the other elements of the insurance claim will even wake up to the fact that there's a problem.<br> <br> Kudo's and congrats to both the man and the company.