1 reviews | Active since Apr 2012
Horrible Rental Service and bulling
Service is horribly bad and they are so bully, I don't know its because I am black and female and they thought they can treat me like this. I rented a cottage through them advert stated the house is using gas stove, borehole water and generator in case these load-shedding. I got there the generator is not working it doesn't even look like it worked before, electricity bill is high rocket I told them about the electricity and asked if they can get an electrician to check if all is well but I was told that's on me and am liable for everything. I cannot buy electricity for R1600 monthly and I stay with my son only and using gas heater and gas stove with the geyser always off, what exactly is consuming the electricity in the house? #WIN The house was unbearably cold as I was always sick. So all of the above pushed me to cancel my lease prematurely. I was told I am liable for cancellation of Lease R2500, commission R644*8 months and 8 months of rental until they get a tenant but they sit and do not advertise the cottage. How were they expecting to get a tenant if they don't advertise. They refused with my deposit and took R300 from my last rental. They do not communicate with the landlord when I had issues she had to hear everything from me as my last resort to her. Giancarlo Agrizzi is the bad person ever to deal with. #WIN
We are sorry you feel this way.
We are of the view that you were in breach of the lease agreement and in terms of the lease agreement you would be liable for cancellation fees. This was all explained upfront to yourself. We apologise that some of the matters could not be resolved such as the house being cold, in relation to the electricity we did communicate to yourself that because it is prepaid and it is consumption based. The generator matter was also attended to and we explained to the landlord that this should be fixed. In terms of being liable for the rental until such time as a new tenant was found, we advised you this but did not enforce it and refunded you the august rental. We believe the comments herein do not reflect our commitment to excellent service that our clients have come to appreciate. We really do wish you well.
We are sorry you feel this way.
We are of the view that you were in breach of the lease agreement and in terms of the lease agreement you would be liable for cancellation fees. This was all explained upfront to yourself. We apologise that some of the matters could not be resolved such as the house being cold, in relation to the electricity we did communicate to yourself that because it is prepaid and it is consumption based. The generator matter was also attended to and we explained to the landlord that this should be fixed. In terms of being liable for the rental until such time as a new tenant was found, we advised you this but did not enforce it and refunded you the august rental. We believe the comments herein do not reflect our commitment to excellent service that our clients have come to appreciate. We really do wish you well.