Your Call Centre Agents are RUDE
<p>What a shock i recieved no feedback on my below email. Take accountability for your staff's actions. Phoning for debt does not give you the right to degrade or belittle people....</p> <p> </p> <p>To: ********** /> Subject: Complaint<br /> Importance: High</p> <p> </p> <p>Afternoon Lawrence,</p> <p> </p> <p>Please pull your records an extremely rude lady just called me.</p> <p> </p> <p>She is arrogant and has absolutely no way of speaking to anyone.</p> <p> </p> <p>I asked her twice to call me at 12.00 because I am at work, she said I will just proceed with legal action because you’re not willing to listen to me and slammed the phone down on my ear.</p> <p> </p> <p>I said I had spoken to someone from your company already she said I hadn’t.</p> <p> </p> <p>She is RUDE and I will not tolerate some call centre agent speaking to me in such a disrespectful way.</p> <p> </p> <p>This better be sent to a manager and I want feedback today or I will take this further.</p> <p> </p> <p>You have no right to speak to people however it suits you because we are indebted.</p> <p> </p> <p>DISGUSTING – Pull the recording!!!</p> <p> </p> <p> </p>