Worst service from Woolworths Attorneys

Good evening everyone One never ask for financial constraints but at times we find ourselves in situations beyond our control. My Woolworths account was in arrears of which I started paying through their Attorneys Hammond Pole, an installment of R700. My initial debt was 8160,38 in March 2019 and by July 18, 2019 the bal was 4532,73 as reflected in my first statement. On 16 Oct 2019 statement my balance was R3222, 73. After analyzing my two statements, there were lot of discrepancies in month of July 2019 of which I raised with Hammond Pole consultants. Valid reason could not be provided to me. I decided to let it go. On 18 Nov 2019 the consultant (LM) whom I have been work with from March 2019, told me to forward my future correspondence to a new person (LL) . On 13 Dec 2019 I forwarded proof of payment to the new person (LL) and copied (LM) and there was no response from either one of them until I called their Hammond Pole office on 17 Dec 2019. I lost almost half an hour and lot of airtime being transferred to different people. One lady (SH) who wasted almost 15minutes of my time sounded very clueless. After redialing over and over, finally I was transferred to this person (YP) whom I have been dealing with since 17 Dec 2019. He simply told me the guy (LL) whom I was referred to by the previous consultant (LM) is no longer working there. Ok, I explained my frustrations to him, that at that moment I was sent a statement that reflected 2617.46. I disputed that amount because on 16 Oct the balance was 3222.73 and he also confirmed that the Dec 2019 payment was not yet captured at that time. So I told them if you minus three payments of October, November and December 2019 it equals to R2, 100. Meaning I had already paid R2100. That is, 3222,73 - 2100 = R1122. 73 not the 2617.46. After including their fees which could not be that much it would still not be that amount.

After a lengthy discussion with this new consultant (YP), he convinced me that my matter will be sorted only if I agree to pay 850 in Jan 2020 and another 850 in Feb 2020. Surprisingly after submitting my Jan 2020 with 850 proof of payment, that guy's story changed without valid reasons. He said now I had to pay 950 in February 2020 to settle the account and he would then forward me Paid Up Letter.

To my surprise, there's a new lady (NM) now responding since 15 Feb 2020 claiming to have captured and submitted my payment details. What is more upsetting is you send proof of payment on 15th and they only respond with their excuses on 17 Feb. They said it will take 5 working days for the issue to be cleared. Now it's the 27 Feb, no email, no call, nothing from them. Not even from a single person copied in their emails.

All I can say is that I have received a very poor service from Hammond Pole consultants. All I just want from them and Woolworths is to give me my Paid Up Letter so that I can forget they existed.

Please also note: I have Email trail, screenshots and whatsapp messages regarding my case, supporting documents, etc. Oh and their phones should have recorded our telephonic conversations. Earlier on I told them I'm giving them until tomorrow 28 Feb 2020 to send my Paid Up or I would escalate. This is just the first step.

Thank you Hello Peter for this platform, I will forever be grateful.

Kind Regards G. P.