Very bad Customer Service

We bought a house and the bank referred us to the Bond Attorneys which is Hammond Pole Inc. We were then informed that the transfers will be done by the same lawyers. On the Transferring side that is where the problem is because the treatment is not good at all I deal with the lady by the name of Sonja Geyer. At some stage when I was enquiring something from her she told me that her client is the seller not me. We signed everything from our side and we asked her when the seller will becoming to sign and she told me that on Monday the 18th of March 2019. When I called her this morning to find out if the seller has already signed she told me the seller is only coming on the 27th of March and she still has to give them all the certificates of compliant. When I try to query that as usual she is still rude as it comes.

I then requested to speak to the Transferring directors they then put me through to a guy by the name of Andrew. When I explained my complain to the Director he was laughing at me and I felt disrepected telling me that normally it takes 3 to 4 months for the deal to go through. I could feel that he was thinking of me as an idiot instead of being professional enough as a Director and explain to me the whole process but instead he chose to laugh. Even up to now I am not understanding what was laughter all about.

I just felt that the treatment was because I am black more than anything. I would expect more professionalism instead of that laughter that I cannot even explain what was funny about the whole thing.

From the Secretary to the Director which is that Andrew I felt disrespected.