Unprofessional Conduct by Edward Nzimande & Hammonds Pole Attorneys

I am writing to lodge a formal complaint against Edward Nzimande at Hammonds Pole Attorneys. His conduct during my interaction with him was condescending, dismissive, and downright degrading ,he treated me as if I were the **** of the earth simply because I am owing Nedbank.

I phoned their offices requesting that I be sent the relevant forms to cancel a debit order currently running against my account. Instead of assisting me, Edward refused to send the forms and arrogantly insisted that I must give a 30-day notice period before any cancellation can take place. I know my consumer rights, and I am fully aware that I am entitled to have a debit order cancelled immediately, without being subjected to unreasonable conditions.

Not only was Edward’s attitude unacceptable, but his refusal to provide me with the cancellation forms is a clear obstruction. I expect two things from this complaint:

Edward’s behaviour and tone must be addressed urgently – no consumer should be spoken down to in such a demeaning way.

My debit order cancellation must be actioned immediately, without further delay or excuses.

Should this matter not be resolved swiftly, I will have no choice but to escalate it further to consumer journalist Wendy Knowler and all other relevant oversight bodies.

Consumers deserve respect and fair treatment – not hostility and obstruction