The incompetence of Hammond Pole

It's difficult to work with Hammond Pole in trying to settle my account. I never receive statements despite numerous requests for them to provide me with such. Unfortunately, Nedbank can't help either as I have to do everything via this lethargic company. They are reluctant in their response, they sometimes answer their phones and the people in charge are seldom there meaning complaints fall on deaf ears. I've received numerous calls where there's no one on the other side, some form of harassment. Nedbank should consider searching for another service provider, Hammond Pole is highly *********** and less bothered.