System info not updated

I paid up my Capitec loan account in full in October 2020 and up to now Hammond pole has not updated my information on Capitecs systems to say that the loan has been settled in full.i contacted them for assistance but get sent back to Capitec and in which get told that Hammond pole is responsible to clear this of my name.They services are pathetic I am totally disgusted by this.Its 2 years and they have not updated my name.I have paid up letters which they required to see.I was told last week again they will escalate the matter buy still no feedback.The service received from them absolutely appalling.