Slow and ***********

******* organisation with poor client service etiquette, with agents telling you how you are not their client and as such have no obligation to you, Issues take too long to be resolved, FNB should consider firing them as they are bringing their name into disripute. Apparently a So Called Lucia Memela sent my wife:

"Our records indicate that we have not received the payment amount you agreed to; an amount of R0.00 on the that was due towards your account. This mail serves to inform you that we will now take additional action on your account. Measures may include legal proceedings, and your credit records will be updated accordingly."

What kind of ******* is this that legal action is taken against a R0.00 amount and worst of all, when i called them, a so called Olwethu Kenke says the Lucia cant be reached as she is an outbound agent and the said account belongs to another client of theirs and not my wife's.

I am to this day waiting for settlement letter on my wife's account. I had to go through 5 agents on 7 Feb 2020 just to get info on why we haven't gotten the settlement letter and to be told By a Bongiwe Mlangeni that i will receive it on Monday 10 Feb 2020 and ofcourse nothing!