Shocking Service

Its really sad that as customers we push to settle our accounts, once done then we are put through agony by such firms such as Hammond Pole Attorneys. I have paying my account religiously so, month in month out. Have made numerous calls to these people checking the status of my account and when my last payment would be. It was confirmed that my account would be settled on the 25th March 2019. All my debit orders have been succesfully going through till that date mentioned. I was issued with a settlement letter on the 12 June 2019. 4 months later these people dont want to close my account and update Wesbank as they are now saying i have been reversing payments. i have shared all my bank statements with these people showing all their Debit orders being successfull, however they are not acknowledging this. One consultant says account is still outstanding 13k, the next one says 8.5K, and the other says it settled and doesnt understand where the problem is. I cannot commence with my Bond application because these people are just not being helpful, i get promised call back which do not materilize. Im fed up and im - can someone senior call me to wrap this account up.