rude, *********** and lazy customer service agents

Disgusting customer service and *********** staff,, i called Hammond pole today to enquire about the sms i reveiving that i am not paying as per the arrangement, and the *********** guy was yowning and did not seem to care , i asked hi to check if the debits are going through and he first said they do not do debit orders and with a that said i made him aware that i have made an arrangement for a debit order for 100 and it shows on my bank statement as debits thats when he said he can see that i have been debited for the past 5 months , so asked is it not a debit? since u said your company does not debit? he carried to to say it was captured as 200 thats why im getting smses, i swear i could feel the annoyance from my side, that he really did not want to take this call or even to assist let alone yowning on my fone, i want this investigated and dealt with , the person who captured 200? and yet the company is debiting what we agreed on , why do you guys want to frastrate your clients and give the most pathetic service ever? i do no want to receive this ****en smses again and as agreed i will pay the 100 and if i do not get feedback from this i will stop this arrangement even if it means reversing the funds, Calls are recorded please deal with those two , the rude yowning one with a big mouth and the one who captured the 200 and the one sending me stupid messages, and yes i did make him aware that i will surely report this and he said they dont have a hellopeter department which i guess meant go ahead i do not care