Rude Agent

My Dearest Yolandie , please do yourself a favour and NEVER call me on my cellphone again and have an attitude with me dear. How dare you ask me why I put MY phone down. You insist that you sent me an email dated May 13th...YOU DID NOT. Furthermore I want that called to be pulled and I will be taking this further. You rae rude with NO respect. You need further training. I will also be sending this to the Omdusman