Putrid Service when we trying to pay.

<p>Today I called Hammond Pole Attorneys on a general enquiry to obtain an account statement of my credit card which I am paying off on a monthly base. I was great by a gentle with no name and advised me that he will need to send an enquiry through to Michael at the attorneys office. I asked a turn around time, but the gentleman was unable to provide one and stated Michael will contact me when he is available? Then I requested to speak to a manager or supervisor (I was told they all on Lunch ????? ), the way I was spoken to, unable to obtain answers from the gentleman (Especially when I am harressed to give payment and wanting to settle) is unacceptable. When I asked what the gentlemans name was he put the phone down? Now I am not sure what type of establishment you running, I cant understand in the era of technology nobody is able to tell me who this gentleman was after I called back. This is PUTRID and unacceptable. All I want is someone to send me a statment from the attorneys as soon as possible. This is disgusting and needs to be attended to. Coming from a call centre environment I cant understand how an customer service has turned to this with no teamleader, managers or supervisors on the floor.</p>