PATHETIC SERVICE

I have a contract with Vodacom, it was however handed over. I was contacted by Sherazaard Jonathan and Shirley Foster from Hammondpole. They offered me a10% discount on the final amount owed so that the account can be closed. I paid this amount and contacted vodacom to confirm if all is settled according to them they have no knowledge of a discount and I still owe them a further amount. I then contact Hammondpole as well as Sherazaard Jonathan via email she confirms she will look into it. I received no feedback. I contact vodacom the amount is still outstanding. My question is why offer me a discount and why are the wires crossed between your collectors and vodacom. According to me this account is closed whether it says that on your side or not. I wasted time and money on numerous calls as well as emails back and forth, with no resolve whatsoever. The service from both vodacom and Hammandpole is beyond pathetic as this has taken me so long to get resolved. This is so typical of South African customer service where someone is not doing there job properly.