Pathetic customer service.

Hammond Pole provided me with a settlement letter on the 28 August. Account was paid in full, POP was sent through same day, 28 August. To date, 12 December, I have not recieved the paid up letter, neither has Hammond Pole responded to one of my 12 emails, or called me back with feedback. Disgusting service. Always blaming the delay on the bank. Neville Govender.